We thrive to give best services to our customers i.e. in terms of quality and support services. However there may be some cases where unexpected reasons where you are not satisfied with the delivery of the product or eventually the quality of the product. In those circumstances, we will try our best to find appropriate solution to your issues and resolve it in most efficient manner. We will assist you when our products do not meet quality standards.
We have all the rules and regulations in place regarding returning the product and we aim to serve our customers within prescribed time. But please be informed that our customers must inform us within 24 hours after delivery of the product. Our customers can send us email at firstname.lastname@example.org or contact at +919899143876 within 24 hours of delivery of the product if they want anything to return or change. Below are some of the do’s and don’ts associated with our return policy.
- You must send us the communication of returning the product at our email id or contact no. within 24 hours of receipt of the product.
- Do contact our customer support team in order to resolve any grievance.
- Do not send or return the goods without consulting or notifying us.
- You will have to make sure that goods are returned and received by us within 10 days of your receipt.
- Send the goods to be returned only via registered carriers and couriers.
How to return:
Customers are requested to inform us regarding returns of the product within 24 hours of delivery of the product. There are some clauses which must be duly fulfilled in case of any return.
- Customer must furnish all the items that they want to return and make sure that they return those goods in their original conditions and packaging. They must not be used and must remain unworn in case of apparels.
- You must provide your personal details along with the return package which should also contain information about the invoice, amount, invoice date, personal contact number and address. Further, you must provide information regarding the product that you wish to exchange.
- You will be responsible to carefully seal the package so that the products returned stay intact. You will also have to mention full details of our address on the outer of the package to be returned.
- We will acknowledge the delivery of the product once received at our warehouse but we are not responsible for the goods in transit.
- We will only initiate the refund of the goods after receiving them in our warehouse and after we are done with our analysis.
Ultimo Creations Pvt. Ltd.
Srujan Development Construction Division
Room No - 63 ,Swapanpurii CTS 86861276207A2071
Village - Gundavali
Andheri East ,Mumbai - 400069, India
For any return of the product, customer will have to make sure that they send them in their original condition. We do not accept any return in case they are not in their original condition and packaging. The goods must be unworn, must not have any marks and must not be damaged. They should also be accompanied by their original tags and tickets. We advise our customers to adhere to washing instructions provided along with the product as we do not compensate for the damage if you do not comply and follow our instructions.